#shadow-mode

2 guides tagged #shadow-mode on ChangeGamer.

Guides

How to Migrate From a Rules-Based Support Chatbot to an AI Support Agent · guide
A migration sequence from a decision-tree support bot to a model-driven agent: inventory intents and escalation exits, shadow mode, per-intent cutover, the tree as fallback, parity measurement and rollback triggers.
How to Test an AI Support Agent With Historical Tickets: Build a Replay Set · guide
How to test an AI support agent with historical tickets: pick resolved tickets per request type including escalations and refusals, redact them, assert on behaviour not wording, grade deterministically first, bridge to live traffic with shadow mode, and gate releases.