#handoff

2 guides tagged #handoff on ChangeGamer.

Guides

Voice Agent Human Handoff: What Happens on the Call When the Agent Lets Go · guide
Voice agent human handoff mechanics: the handoff as a tool that ends the agent's session, barge-in during the transfer announcement, what the caller hears on hold and on failure, a context payload schema, and a real-call test checklist.
How Does a Voice Agent Handle Callers Who Speak Another Language? · guide
How a live voice agent handles callers who speak another language: detecting the language, choosing speech components per language, slicing evaluation by language and handing off when the language is unsupported, with the thin corpus evidence stated plainly.